unreplied.emailSupport
Write to support@unreplied.email — for anything: setup trouble, a lost license key, billing, refunds, or a feature you wish existed. You'll hear back within one business day.
Manage or cancel your subscription any time at the billing portal — enter the email you bought with and Stripe sends you a sign-in link. Cancelling keeps your license active until the end of the year you paid for.
Common fixes
The list is empty or shows "Sign in to your mailbox"
Click Sign in and approve the Microsoft permission prompt. If no prompt appears,
your organization may require an admin to approve new apps — forward this page
to your IT admin; Unreplied needs only the read-only Mail.Read
permission.
I bought a license but never got the key
Check spam for an email from unreplied.email. Still nothing? Write to support from the email address you used at checkout and we'll resend it right away.
My license key says it's invalid
Keys look like UNRP-XXXX-XXXX-XXXX and are easiest to copy-paste
straight from the purchase email. If it still fails, your subscription may have
lapsed — check your Stripe receipt, or just ask us.
A thread I answered is still listed / a waiting thread is missing
Unreplied groups mail by conversation. If someone replies in a brand-new thread (changed subject, different address), the original can still show as waiting — mark it Done. Also note the list covers the last 6 months of sent mail.
How do I uninstall?
In Outlook: Home → Get Add-ins → My add-ins → Unreplied → Remove. That ends all mailbox access immediately.
When you write, include
Your Outlook platform (Windows / Mac / web), what you clicked, and what you saw — a screenshot is worth a thousand support emails.